Terms and Conditions

By ordering our roofing products, you agree to be bound by these Terms and Conditions.

Our Aims

Our aim at Mercury Building Products Ltd is to provide an extensive range of high quality roofing and other products designed to be fully waterproof whilst preventing condensation. We want to ensure that each and every client receives the best possible customer service at an affordable price within the market place.

More details can be found on: https://mercurybuildingproducts.co.uk/downloads/

1. Responsibilities
   1. Our responsibility is to ensure that we supply all roofing merchants, builders merchants and roofing contractors with products that meet their clients needs
   2. We accept all purchase orders via email whereby your request(s) will be processed accordingly
   3. We will process all purchase orders within 24 hours
   4. We will not accept products that have been damaged in any way by the client
2. Ordering Products

   For new customers, Mercury Building Products Ltd may request a credit application form in order for us to set up a credit account on your behalf and undertake any necessary credit checks. If you:

   1. Pass the credit check, then we would proceed to open a credit account for your company
   2. A confirmation letter will be sent to the company’s designated Finance Director
   3. A credit limit will be set, and our trading payment terms are set at 30 days month end unless stated otherwise
   4. All orders will be paid in full, and we only accept BACs transactions
   5. Trading Agreement is signed and returned to our accounts department

   If you are declined credit for whatever reason:

   1. A company letter will be required for contact details
   2. A confirmation letter stating our Payment in Advance process – Pro Forma Invoice
   3. Once we have confirmation that the funds have been transferred into our account, then the goods will be released on the next available date

   Mercury Building Products do not:

   1. Accept visa payments
   2. Company, Banker drafts, or personal cheques
   3. Discuss product prices via the phone

   Pricing

   1. All prices are checked as they are subject to change
   2. All prices are subject to VAT
   3. Re-stocking cost – when applicable
   4. Delivery cost(s) – when applicable

   All clients will receive correspondence by email whereby we can:

   1. Receive a Purchase Order
   2. Send a Pro Forma (when required)
   3. Email the Invoice
   4. Email the Order Acknowledgment
   5. Discuss the new product price
   6. Issue a Credit note
   7. Inform you of delivery information
   8. Notify you of any specific changes

   Clients are expected to check and amend any errors before submitting the final purchase order to us and it will be the client’s responsibility to check that their order is correct. Mercury Building Products Ltd are not responsible for any inaccuracies in the clients purchase order.

   Any quotations are valid for a maximum period of 7 days from the date of issue and this can be withdrawn earlier at Mercury Building Products Ltd’s discretion.

   All products are prepared and packed securely for the delivery or the collection team. The products are transferred to the appropriate size of vehicle to avoid overloading issues.

3. Returns and Refunds

   We can make changes to the products which are necessary to comply with any applicable UK law or as part of a safety requirement. We will notify you of any changes where possible via email.

   The building materials

   1. It is a returnable item
   2. If it has not left the depot
   3. Is subjected to a re-stocking fee – a percentage of the invoice value
   4. Our contracted Pallet Service company will arrange the return of the building supplies
   5. Should it be required we would provide a credit note
   6. Credit notes are provided within 2-3 working day
   7. A reason for the returning building materials will be required in all cases

   Please see Returns Policy for more details.

4. Cancellation
   1. Same day notice will be required for cancellation
   2. A charge for re-stocking fee may be added unless the products have not left the storage building on site
   3. A valid reason for cancelling roofing materials is required
   4. All cancellation must be via email
   5. Any reimbursement – will be minus the cost of delivery, handling cost and breakages
   6. Minimum charge for cancellations is set by the quantity/value of the order
5. Payments

   The price of the roofing products and any additional delivery charges are set out within the quotation(s) at the date of the order. Any other price will be agreed in writing. Prices and charges will be subject to VAT at the rate applicable at the time of the order.

   Payment must be made by

   1. BACs

   Late payment(s) maybe subjected to interest charge(s) and debt collection charges are dependent on the value of the invoice(s). Mercury Building Products will ensure that you are notified within a reasonable timeframe. See Privacy Notice.

6. Contact Details

   We retain and use all information strictly under the UK Privacy Policy.

   We may contact you by using email or other electronic communication methods and by post once you have agreed to contact us and used our services.

   We will receive your data so that we can provide you with the roofing products requested and we will comply with our obligations imposed by UK GDPR (UK General Data Protection Regulation).

   1. Before or at the time of collecting your information, we will identify the purposes for which information is being collected
   2. We will process your information for the purposes identified
   3. We will respect your rights in relation to your personal information
   4. We will implement technical and company measures to ensure your information is secure

   If you have any questions, please check our privacy notice, or contact us via email ([email protected])

7. Timing of reimbursement(s)

   Mercury Building Products will issue credit note(s) within 2-3 working days where possible. All credit notes are valid for 60 days from the date issue.

8. Delivery
   1. The majority of our orders are delivered carriage paid. We only charge a delivery fee, when the minimum order quantity falls below our discretionary threshold. We will notify our clients before delivering any items
   2. Clients should inform us as to whether there are limitations, access restriction or additional vehicle/machinery is required at the designated location
   3. Clients will need to provide the full delivery address and opening hours of the receiver (if different from the contact details on the invoice)
   4. Dispatch days are Monday, Wednesday, and Friday. Orders received before 12 noon will be dispatched that day. Orders received after 12 noon will be dispatched on our next dispatch day

Additional

Should we find that the returned product is faulty / damaged / not fit for purpose due to negligence, the refund process will be refused therefore additional charges may apply.